Privacy Policy

Lucky Things takes privacy seriously and is committed to protecting your personal information.

Lucky Things and its associated businesses is subject to the Australian Privacy Principals (APPs) in the Privacy Act 1988.

This privacy policy explains how we collect, use and disclose information about our customers.

For the purpose of this document ‘We’, ‘Us’, ‘Our’  means Small Matters Co PTY LTD ABN 34 627 972 712 trading as Lucky Things.

We may amend this policy at any time by posting the updated version on our website.

We are not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.

Collection and Use of Personal Information

The information we collect from you generally includes

  • Your name
  • Home or work address
  • Delivery address
  • Phone number
  • Payment details including credit and billing information
  • Email addresses

In some instances, we may also require to collect your ID such as a drivers licence, for example when setting up a credit application as a stockist.

We will not collect personal information from you unless you knowingly provide it to us. We will only collect information about you where it is necessary.

We also collect information about:

  • suppliers and their businesses (including business name and address, contact details, and nominated contact person/s details)
  • potential employees (including names, addresses, contact details, employment and academic histories and the names of their referees).

We will only use and disclose your personal information for the purpose for which it was collected.

There may be times when your details will be accessed by a third party, for example: arranging a delivery through a third party of items ordered or performing a credit check prior to an account opening.

We do not disclose personal information we collect to third parties for the purposes of those third parties conducting direct marketing.

Customers can purchase goods from us without disclosing personal information, but in this situation, we may not be able to provide you with the full range of services and products available.

Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request, where required or authorised by law.


Data may be stored in both hard copy or electronic format. We take all reasonable steps to ensure that this data is protected from unauthorised access. This includes regularly updated cyber security.

We request that you never provide your credit card details to us in text message or email.

Whilst we take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, Lucky Things are not liable for any breach of privacy where precautions were taken.

Contact Us

Should you wish to:

  • Make a formal complaint about a breach of your privacy
  • Access your personal details held on file
  • Update your personal information

 Or if you have any general questions about this privacy statement, please contact us using one of the following methods:

Phone: 0414 094 569

Post: Attn: Privacy Officer, Small Matters Co PTY LTD, PO Box 26, Brunswick West LPO, VIC 3055

Email: and we will respond to you as soon as possible.